Shipping Policy

Burnt Shipping & Delivery Policy

At Burnt Baker, we take great care in packing and shipping our cakes to ensure they arrive in excellent condition. All cakes are shipped frozen overnight to maintain quality, and depending on the transit time, they may arrive fully or partially frozen.

Our shipping cost is a flat rate fee of $25 because we can only ship UPS Next Day Air or FedEx Overnight - to ensure quality of the product. If there are any questions and/or concerns with this shipping carrier or shipping fee, please feel free to reach out via email at hello@burntcheesecakes.com.

Shipping Details

  • We ship Monday through Friday. We do not ship on Saturday as UPS and FedEx do not deliver to all regions in the US on Sundays, so we cannot guarantee delivery. We do not ship on Sundays as not all UPS/FedEx locations are open and operating. If you need your cheesecake for Sunday or Monday, please ensure your order is placed no later than 5PM EST on Friday.
  • Tracking information will be emailed 1-2 days before shipment.
  • Burnt Baker is not responsible for lost, stolen, or delayed packages once shipped. Please monitor your tracking information for updates.
  • Deliveries to multi-unit buildings may require someone to be home to accept the package.
  • We do not ship to P.O. Boxes, APO, FPO addresses, or outside the continental U.S.
  • For some orders, we may contact you to verify payment, so please provide a valid phone number.

Order Changes & Cancellations

  • Changes or cancellations (including address changes) must be made at least 2 business days (by 12 PM EST) prior to the scheduled delivery date.
  • We cannot make changes once the order has shipped.

Refunds & Exchanges

We do not offer refunds or exchanges after an order is placed. Burnt Baker is not responsible for delays caused by weather or other external factors. No refunds are available for:

  • Incorrect or incomplete shipping addresses.
  • Lost or stolen deliveries after the package is dropped off.
  • Delays during peak holiday seasons or due to weather-related issues.
  • Cakes becoming unusable due to failure to follow storage instructions.

NO-MELT GUARANTEE

We hope your treats arrive in perfect condition. If your order arrives melted or if you experience an issue, please contact us within 3 hours of receipt. To assist us in resolving the problem, kindly provide:

  • A detailed description of the issue.
  • Photos or video illustrating of the cake and packaging.

This will help us assess the situation quickly and determine the best way to assist you. Please send images and details to our email hello@burntcheesecakes.com.

Peak Seasons

During holidays (e.g., Thanksgiving, Christmas, New Year’s), order volumes increase. We recommend placing your orders early.

Scheduling & Planning Ahead

We recommend scheduling your cake delivery 1 day before your event. We ship Monday through Friday. We do not ship on Saturday as UPS and FedEx do not deliver to all regions in the US so we cannot guarantee delivery on Sundays. We do not ship on Sundays as not all UPS/FedEx locations are open and operating. If you need your cheesecake for Sunday or Monday, please ensure your order is placed no later than 3PM EST on Friday. 

Perishable Shipping

Since cakes are perishable, please ensure someone is available to receive the package upon delivery to prevent extended exposure to non-refrigerated environments. We do not ship on weekends or holidays to maintain product quality.

Address Accuracy

Please double-check the shipping address before finalizing your order, as we are not responsible for deliveries made to incorrect or incomplete addresses.

E-Gift Cards

E-gift cards are available for purchase and can be redeemed online. They cannot be exchanged for cash or replaced if lost. E-gift cards are sent via email within 1 hour.

Dry Ice Handling

To keep the cheesecakes frozen, we occasionally ship them with dry ice. Please handle dry ice carefully using gloves or a towel, and do not touch or consume it. Allow it to evaporate in a well-ventilated area, out of reach of children and pets. 

Storage & Shelf Life

  • Cakes should be placed in the refrigerator immediately upon arrival and can be consumed after 1 hour of refrigeration.
  • Cakes can be stored in the fridge for 3-4 days per USDA food safety recommendations.
  • Cakes can be stored in the freezer for 3-6 months. Once defrosted, they should not be refrozen and are best consumed within 2-3 days.

Shipping Carrier Delays & No Delivery Guarantees

Once a cake leaves our facility, we cannot be responsible for carrier-related delays. Weather conditions or holidays may affect delivery schedules. Please monitor your tracking information and plan accordingly. We expect all deliveries to arrive within 1-2 days, but if you do experience an issue, please reach out so we can assist you.