Shipping Policy
Shipping & Delivery Policy
At Burnt, we take great care in packing and shipping our cakes to ensure they arrive in excellent condition. All cakes are shipped frozen to maintain quality, and depending on the transit time, they may arrive fully or partially frozen. Cakes can be stored in the freezer for up to two months, and for best results, should be defrosted in the refrigerator for 12 hours before serving.
Shipping Details
We ship all days except Saturday. If your order is placed on a Saturday, it will not be shipped until the following Monday. If you need your order for Sunday, please ensure your order is placed no later than Friday 12 PM EST at our cutoff time.
- Burnt Cheesecakes is not responsible for lost, stolen, or delayed packages once shipped. Please monitor your tracking information for updates.
- Deliveries to multi-unit buildings may require someone to be home to accept the package.
- We do not ship to P.O. Boxes, APO, FPO addresses, or outside the continental U.S.
- For some orders, we may contact you to verify payment, so please provide a valid phone number.
Dry Ice Handling
To keep the cakes frozen, we ship them with dry ice. Please handle dry ice carefully using gloves or a towel, and do not touch or consume it. Allow it to evaporate in a well-ventilated area, out of reach of children and pets.
Storage & Shelf Life
Cakes can be stored in the freezer for up to two months.
Once defrosted, they should not be refrozen and are best consumed within two days.
Order Changes & Cancellations
Changes or cancellations (including address changes) must be made at least 2 business days (by 12 PM EST) prior to the scheduled delivery date.
We cannot make changes once the order has shipped.